How Securus Technologies is Helping Corrections and Law Enforcement Officials to Prevent and Solve Crimes

Securus Technologies is reputable for its strong commitment to make the incarceration environment safe and efficient. The company recently announced that it had received thousands of emails and letters from its facility customers. As a company based in Dallas, Securus has established its name in the incarceration environment through its innovative solutions. The company’s client base includes over 1.2 million inmates and over 3,450 corrections, public safety and law enforcement facilities in North America.


The email communications and formal letters were reported to have been sent by prison and jail administrators across the US. The company also mentioned that this type of feedback was sent by officers who are on the verge of making the corrections industry better by solving and mitigating crimes.


Rick Smith, who is part of Securus’ leadership team, pointed out that service and product proposals are usually released by the company every week. As the firm’s CEO, he believes that these releases help law enforcement and prison officers to combat crime.


Facility Customer Comments


In reference to the facility customer comments, one letter or email spoke about how a corrupt staff member was detained for the possession of contraband. It also spoke about how Securus’ investigative tools helped to extract information from phone calls to arrest the staff member. There was a client who wrote about Securus’ call monitoring tools. The client praised the tools for their effectiveness in enabling prison administrators to learn about drug abuse and trafficking in their facility.


In the letters and emails, Securus’ LBS software was reported to have helped in the recovery of cash, drugs, and illegal assets. After assessing these comments, Securus Technologies invited members of the public, including its facility clients and investors, to a presentation to be held at the firm’s Technology Center in Dallas. The presentation is aimed at giving people insights on how Securus Technologies helps in preventing and solving criminal activities.


Securus Technologies Has Their Customers’ Words About Crime Prevention

Securus Technologies has developed various communication platform and correctional facility management systems over the years to help administrators and correctional officers mitigate emergencies. Those platforms include enhanced surveillance tools, electronic mail scanners, advanced data capture and analytics, voice recognition, and other biometric recognition software. Securus has made the job of law enforcement much easier by providing them access to information pertaining to investigations, and connecting them to various criminal databases. Securus has received many thank you letters and testimonials describing how helpful their technology has been, and recently CEO Rick Smith decided to disclose some of those letters to let people know what others are saying about Securus.


One customer spoke about the uncovering of several drug operations going on in their facility, illegal contraband use, and even an illicit sale of prescription drugs taking place outside the facility. Another spoke about a corrupt officer who was found aiding illegal inmate activities. Others spoke about conversations uncovered regarding local shooting crimes, and even how a sheriffs department was able to recover illegal assets and drug money that they had had no success finding prior to Securus investigator tool usage. Many corrections officers and even inmates have had their lives saved by Securus’s incident response system.


Securus Technologies serves thousands of corrections facilities across the nation and has been in business for over 30 years. They hire some of the most qualified technicians to install their communication media, including several who recently received the BICSI Installer 1 certification. Securus has a kiosk system that allows inmates to purchase items, signup for online courses, and now they can file most of their paperwork electronically through the system. Families can visit their loved ones through signing up with the video visitation service which allows them to visit an inmate in the comfort of their own home using the internet and a webcam.