How Robert Diegnan’s Involvement In Technology Industry Readied Him For Success At ATS
Recently, Robert Diegnan’s brainchild company, ATS Digital Services became the first customer care company to receive the certification by AppSystem. This proves to the world that ATS system doesn’t just make their lives easier. It also affirms Robert’s statements that the app is safe for use. The certification marks the peak of Robert’s involvement in the technology industry. By this certification, Robert’s role in transforming lives through technology seems to have peaked. It has however been a long way coming and it would be interesting to learn how his previous engagements prepared the Advanced Tech Support (ATS) CEO and Co-founder to this success.
Robert’s interest in technology and entrepreneurship spiked during his college days and he set up his mind on working in this sector. The fact that he was pursuing an unrelated course, Degree in Business Administration at the time didn’t deter him from facing the industry head-on after his graduation from Purdue University in 1995. He had already witnessed the effectiveness of technology in making certain aspects of life easier and was dedicated to using this technology to further making more aspects of life even easier.
Three years into his career, Robert launched his first entrepreneurial project, Fanlink. While this startup was more of a trial business project, it introduced Robert to a new area of life that he has pursued ever since, Customer care. Fanlink turned Robert Diegnan’s attention to customer care and his interest in making providing a digital solution to common challenges experienced by the customer care departments. To a large extent, Fanlink laid the groundwork for Robert’s career in technology.
Gathering more experience in the field
In an attempt to gather more experience in technology while consolidating his knowledge of the subject, Robert Diegman settled for a position as the executive vice president of iS3 Inc. The company specialized in software development and was primarily inclined to solving the problem with digital security, computer support, and personalized but technical online support. The position and the knowledge gained here would, later on, serve as stepping stones to founding ATS digital systems.
Co-founding ATS systems
In 2011, Robert left employment to start ATS digital systems that specialize in customer care services. The business administration graduate would encompass integrate the different skills in security and technical support gained during years of employment to come up with easy to use, effective, and highly secure system. These services allow his company to offer customer services through text, over the phone, and even through remote access screens for technical support.